SIA KIM SOLUTION is a commercial company registered in the Republic of Latvia, (Company Registration Number 42103079499) located at Liepaja, Plavu iela 17 , LV-3400
SIA KIM SOLUTION is the owner of the GIVEVEE app for order and send gifts. Clients (hereinafter “users” or “clients”) of the GIVEVEE app can choose the best gifts from the wide range of products
SIA KIM SOLUTION is the controller of personal data.
The term "us" or "we" refers to the owner of the GIVEVEE app, SIA SOLUTION, a private limited company, founded in the Republic of Latvia.
According to the General Data Protection Regulation 2016/679 (hereinafter - the Regulation), personal data is any information relating to an identified or identifiable natural person (data subject). Personal data include any information by which a person can be identified, directly or indirectly, such as name, surname, personal identification number, residential address or actual location, physical, physiological, genetic, mental, economic, cultural or social characteristics of that person, identity factors and other similar information which characterizes the person concerned and enables him/her to be identified, directly or indirectly.
With regard to your personal data, we are acting as sole data controller who determines the purposes and means of the processing of personal data.
Our intention is to provide you with the maximum information about our actions with this personal data, so that when you submit your personal data to us, you will know how it will be used.
We collect information about your activity in the Services, which we use to provide you with the Services of GIVEVEE, including features which are meant to personalize your experience and background location tracking to provide better service (see more detailed information on location tracking in Article no.5):
We only process lawfully personal data, i.e. if at least one of the following grounds can be established:
We use services provided by third parties to help us conduct and administer our business.
These are third parties such as credit institutions in connection with the settlements to be made; our information technology and database maintainers and their administration service providers; cloud computing service providers; providers of legal services, accounting and auditing services;
Third parties through whom we send commercial and other communications and information, record telephone conversations in our call center; third parties who carry out customer surveys on our behalf and compile the results of these surveys, third parties who deliver food to customers on our behalf.
In each specific case, we only provide the data controller with the amount of your data that is necessary for the respective purpose and task.
Data is processed only for this purpose and task, it is protected in accordance with the requirements of the Regulation and other applicable laws and regulations.
You can access and update your personal data via the GIVEVEE app.
Your personal data will be stored as long as you have an active user’s account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes.
Financial data regarding eating point services provided to clients will be stored for 3 years after the last purchase.
Data required for accounting purposes will be stored for 7 years (after the last purchase).
In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years.
In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.
Please note that the deinstallation of GIVEVEE app in your device does not cause the deletion of your personal data.
If the GIVEVEE app has not been used for 3 years, we will notify you and ask you to confirm whether account is still active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes.
You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that you will not be able to use GIVEVEE app via an account which has been deleted.
We respond to any request for to delete personal data submitted by e-mail within a month and will specify the period of data deletion.
We will respond to any request for transfer of personal data submitted by e-mail within a month and specify when the data transfer will take place. After we have verified the customer in question, we will provide you with you personal data, which includes: contact information, last 3 years' journey history and payment information.
We will only use your e-mail address and/or phone number to send direct marketing messages if you have given us permission to do so via the GIVEVEE.com website or via the GIVEVEE app. We may personalize direct marketing messages using the information how you use GIVEVEE services (frequency of use, journeys, payments).
If you no longer wish to receive direct marketing messages, please click the "Unsubscribe" link in the footer of our e-mail or in profile section of the GIVEVEE app.
Privacy Policy is accessible in the website www.givevee.com and in GIVEVEE app. GIVEVEE retains the rights to unilaterally update the Privacy Policy. Should we proceed with any amendments to the Privacy Policy You shall be notified about that and shall find the latest version of the Privacy Policy in the website www.givevee.com and in GIVEVEE app.
GIVEVEE shall process and store your data primarily in Europe based on its place of location. However, to ensure provision of services, we may transfer your personal data to our cooperation partners participating in service provision outside the European Union. Should this happen, GIVEVEE shall notify the service provider that adequate level of protection of personal data shall be ensured in jurisdictions outside the European Union where personal data is processed and/or stored. The data transfer to countries located outside the European Union shall be performed only and as far as necessary for provision of services to you as client.
Disputes relating to the processing of personal data are resolved through customer support (info@givevee.com)
September 10th, 2021
You can contact our Support team in several different ways:
We are working hard to expand to more countries. Please follow our homepage for updates
You can edit the following account information from your app:
To edit your account information, follow these steps:
Your account can be blocked for several reasons. Please contact our Support team for more information on the status of your account.
The GIVEVEE newsletter provides you with information about pricing, ongoing promotional offers and the latest product news.
If you don’t want to receive these messages, you can unsubscribe from the newsletter:
If you are still receiving the newsletter after changing your preferences, use the Unsubscribe button at the end of the newsletter and follow the prompts.
A order can be declined for a number of reasons:
Please contact Support through the app for more information about the declined order.
We’re sorry that your order is taking longer than expected!
GiveVee do their best to make your order in the provided estimated time. Please note that this time may change when the GIvevee is experiencing increased orders.
In these cases, the givevee may delay the order and we will automatically adjust the time in your app to properly inform you of when to expect your delivery.
If you have any questions or concerns about this, please contact Support through the app.
Once the givevee confirms your order, the givevee app will provide you with an estimated time of arrival. We ask you to make sure there is someone at the address to receive the order around the specified time.
Once your courier arrives at the delivery location, they will attempt to contact you.
If the delivered order contains incorrect or is missing an item(s), please report this to our Support team as soon as possible.
Please provide a picture of the delivered order and a description of what was incorrect with your received order.
Our shops use sufficient packaging to make sure your gift arrives in excellent condition.
However, if your order arrived in a damaged state, please take a picture of it and send it to our Support team for further assistance.
Please review your basket items and preferred delivery method before proceeding to checkout.
If you have made a mistake with your order, please proceed in the appropriate manner:
Adding an item to your order
It is not possible to amend a confirmed order. As such, please place a new order with your desired item(s).
Changing the delivery address
Please contact Support through the app for help with this.
Changing the delivery method
The option to switch between pickup and delivery (and vice versa) is not available. Please make the necessary plans to ensure you are available to receive or fetch your order.
Changing the delivery time
Switching your payment method
Your selected payment method is billed once you confirm your order. It is not possible to switch or change this hereafter.
You can pay for your GIVEVEE order via a debit or credit card that is added to your account (i.e. payment method).
You can set your payment method before placing your order by selecting it in the Payments menu option or in the order Checkout screen.
Once you have selected your payment method and confirm your order, you may be asked by your card issuer to confirm the charge via a security check. Once passed, your card will also be tentatively authorised to verify that it is valid.
An authorisation/payment may fail for many reasons:
Please reach out to your bank or credit card company to resolve a failed authorisation/payment then try place your order again.
Your card will only be charged once the order has been delivered to your location.
Note:
After adding your payment method to the platform, you may receive a notification from your bank alerting you of a booking. Please note that this is not an actual charge, but an authorisation hold used to verify whether your debit or credit card is valid. Card authorisations can be mistaken for unknown charges.
However, if you don’t recognise the charge, please contact us via in-app or an email and send us the following information:
Before you contact us, please confirm with your family, friends or coworkers if they may have recently placed an order using the same payment method.